Premier
Question by Ms B M van Minnen
(a) (i) How many government services are available on the citizen mobile application form and (ii) what are the relevant details of each, (b) what (i) percentage and (ii) number of open tickets were resolved by the Western Cape Government Contact Centre in (aa) 2022, (bb) 2023 and (cc) 2024 to date?
(a)(i)There are 51 government services available on the citizen mobile application form – (ii)relevant details below
COUNT | SERVICES | SUBSERVICES |
|
1 | eServices Dashboard |
|
|
2 | NOTIFICATIONS |
|
|
3 | INFORMATION |
|
|
4 |
| General Query |
|
5 |
| My Portfolio |
|
6 |
| Home Wise Opportunity |
|
7 | LOCATE A FACILITY | Hospitals |
|
8 |
| Hotspots |
|
9 | CONTACT US | Address | Direction |
10 |
| Please Call Me | Call Now |
11 |
| Mail Us | |
12 | Ç | Social Networking | |
13 | Ç |
| |
14 | Ç |
| Linked |
15 | Ç |
| YouTube |
16 | GENERAL QUERY | General Query |
|
17 | EMERGENCY CONTACTS | Policy Flying Squad | Call Now |
18 | Ç | Ambulance | Call Now |
19 | Ç | Safe Schools | call Now |
20 | Ç | Child Line | call Now |
21 | ç | Electricity | call Now |
22 | ç | Water | call Now |
23 | ç | Sea Rescue | Call Now |
24 | ç | Mountain Rescue | call Now |
25 | ç | Disaster Management | call Now |
26 | E-Services | Rental Housing Tribunal |
|
27 |
| Tourist Guide | Tourist Guide – New Application |
28 |
|
| Tourist Guide – Renew |
29 |
|
| Update |
30 |
|
| Upgrade |
31 |
|
| Badge Request |
32 |
|
| Card Replacement |
33 |
|
| Payment Gateway |
34 |
| Housing Services | HDDB-Status |
35 |
|
| HDDB-New Registration |
36 |
|
| HDDB - Update |
37 |
|
| Housing Subsidies - |
38 |
|
| Housing Subsidies - |
39 |
|
| Housing Subsidies -RHT |
40 |
|
| Housing Subsidies - |
41 |
| Provincial Government SCM | PT Cases |
42 | Enhanced services logging & | ||
43 |
| ||
44 |
| Archives | DCAS Cases |
45 |
| Office of the Consumer Protector | OCP CASE Management |
46 |
| WCED Chatbot | WCED Communication |
47 |
| Export Certificate Validation |
|
48 |
| Service Excellence Awards |
|
49 |
| GR12 Results Publication |
|
50 |
| Tourist Guide Enhancements |
|
51 |
| Social Worker Integrated Management | DSD - SWIMS |
(b) what (i) percentage and (ii) number of open tickets were resolved by the Western Cape Government Contact Centre in (aa) 2022, (bb) 2023 and (cc) 2024 to date?
