Local Government, Environmental Affairs and Development
Why are bookings not processed on CapeNature’s online booking system for Sunday arrivals even when units have not been occupied on the preceding Friday and Saturday nights and (b) why does CapeNature not offer discounted tariffs for (i) multiple-night bookings and (ii) mid-week?
[a] Bookings are not processed on CapeNature’s online booking system for Sunday arrivals due to the different operating regimes at reserves. Sunday bookings were available online previously, however this created logistical problems for reserve management with regards to cleaning, staff transport, last minute Friday and Saturday bookings and related costs such as overtime. A business decision was thus taken to remove all Sunday online bookings. Sunday bookings however, can be made via the Contact Centre Monday – Friday between 07h30 to 16h30 and on Saturdays from 08h00 to 12h00.
[b] [i] CapeNature does not offer discounted tariffs for multiple-night bookings as it runs several marketing campaigns throughout the year where visitors can benefit from discounts. These include the Winter Campaign, Black Friday and Cyber Monday. Discounts for the Winter Campaign in particular, offers a 40% discount on accommodation from 1 May to 31 August.
[ii] CapeNature offers 30% discount throughout the year to senior citizens [60 years and older] who are likely to be more flexible with their time and thus more likely to make use of mid-week availability of accommodation.
