Police Oversight and Community Safety
In relation to the SAPS call centre in Maitland:
- (a) What has been the call centre’s budget for (i) 2018/19, (ii) 2019/20, (iii) 2020/21, (iv) 2021/22 and (v) 2022/23 and (b)(i) how many cases of dropped calls have been reported and (ii) what were the reasons for it;
- (a) what (i) infrastructure and (ii) software are in need of replacement or upgrading and (b) what would the cost be?
The reply of the South African Police Service (SAPS):
14. (1) (a) (i) R 8,788,000-00
(ii) R 9,031,500-00
(iii) R 8,680,700-00
(iv) R 9,890,000-00
(v) R 9,997,000-00
The above refers to the operational budget, which excludes compensation.
(b) (i) 2018/2019 - 277 152
2019/2020 - 319 512
2020/2021 - 393 302
2021/2022 - 501 978
(ii) A dropped call refers to a lost call that was disconnected due to inter alia:
-
-
- Technical errors
- Abandoned calls
- Hoax/nuisance/abusive calls
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(2) (a) (i) Voice Logger requires an upgrade, estimated at ±R 1 500 000.
(ii) Incident Management System requires an upgrade, estimated at ± R21 000 000 for all 10111 Centres country wide.
(b) ±R 1 500 000 and ± R21 000 000 as mentioned above.
