Police Oversight and Community Safety
Question by:
Hon Gillion Bosman
Answered by:
Hon Reagen Allen
Question Number:
15
Question Body:
In relation to the SAPS call centre in Maitland:
- Whether the current call centre is sufficient to cater for all the residents of the province; if not;
- whether there are plans to (a) increase its capacity or (b) build an additional centre; if not, why not; if so, what are the relevant details;
- whether load-shedding has affected the operations of the call centre; if so, what are the relevant details;
- whether the call centre is (a) equipped with a generator and (b) exempted from certain stages of load-shedding; if so, what are the relevant details;
- how many cases of absenteeism have been recorded in (a) 2018/19, (b) 2019/20, (c) 2020/21, (d) 2021/22 and (e) 2022/23 to date?
Answer Body:
The reply of the South African Police Service [SAPS]:
15. [1] The Maitland 10111 Command Centre is currently serving 72 police stations, which are situated in the peninsula.
[2] [a] No
[b] No
[3] Yes, when the power goes off all systems/telephones shutdown and have to be rebooted upon switching to the generator.
[4] [a] Yes
[b] No
[5] [a]-[e] Information outstanding due to non-availability of the PERSAL/PERSAL System.
Date:
Friday, February 3, 2023
