Police Oversight and Community Safety
Question by:
Hon Gillion Bosman
Answered by:
Hon Reagen Allen
Question Number:
11
Question Body:
With regard to the recent failure of the SAPS radio and dispatch systems:
- Whether the failure has been resolved; if not, why not; if so, what are the relevant details;
- (a) what was the duration of the failure, (b) what assistance was rendered by the Western Cape Government and municipal governments to the SAPS during the course of the failure, (c) what measures, if any, have been put in place to prevent similar failures and (d) approximately how many incidents did units of the South African Police Service fail to respond to timeously as a result of the failure?
Answer Body:
(1) The system failure has been resolved.
(2) (a) The failure was reported on the evening of Thursday 2024-01-25 and was resolved on Tuesday 2024-01-30.
(b) None.
(c) Adequate consumables were procured for two power supplies, one of which is a back-up.
(d) A total of 8 993 complaints was registered and dispatched telephonically to operational vehicles for attendance. The average reaction time for all 8 993 complaints was 20 minutes. The system employed at the 10111 Command Centre cannot retrospectively determine the reaction time of such a vast number of individual complaints.
Date:
Friday, February 9, 2024
